Automated Helpline Complaint System launched to resolve technical issues regarding PTCL services. Automatic complain system provide easy settlement of user complaint without waiting for agents for longtime.
The automated helpline complaint system will automatically detect problems with your connections. On facing problems with your PTCl connection when you call the helpline to register a complaint, the system automatically runs a status check on your PTCL landline connection for billing issues, disconnections, no dial tone and other problems.
In case of any problem is detected the automated system can rectify the problem. If no problem found the helpline asks whether the issue is about landline, broadband, or Smart TV. If you select broadband or Smart TV, it uses the line parameters to record the complaint and send out the complaint confirmation to the user. It also runs a similar status check to detect issues automatically.
The helpline calling procedure is the same as before. You only have to follow the instructions of the automated speech bot and the English and Urdu options are still there as well.