Pakistan set up minimum broadband speed for internet users as 4Mbps from existing 256 kpbs with mandatory 80% of your advertised internet speed. For instance, if you have a 10Mbps connection, you should get at least 8Mbps speed at all times. If it is anywhere below that, you can officially complain to PTA about it.
This should improve internet speeds in a lot of regions in the country, especially remote areas where download speeds are lackluster. So if your Internet Service Provider (ISP) calls itself a ‘broadband’ internet provider, you can now complain to PTA if they provide you with anything below 4Mbps.
How to Complain
You can register a complaint to PTA by heading over to their website and clicking on Consumer Complaints. Here you can fill out your online complaint form which will ask about your personal details and the type of complaint you want to lodge. You can also lodge a complaint by calling PTA’s consumer support center at 0800-55055. It is available 7 days a week from 9 am to 9 pm.